FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping takes 5–10 business days, while express shipping takes 2–5 business days depending on your location.

Do you ship worldwide?
Yes, we offer worldwide shipping.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.

Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placing them.

Products

What material is your jewelry made of?
All our pieces are made from high-quality 925 sterling silver, designed for durability and everyday wear.

Will the jewelry tarnish?
Our 925 sterling silver pieces may develop slight tarnish over time, which is completely normal. With proper care and occasional cleaning, your jewelry will maintain its shine for years.

Is your jewelry hypoallergenic?
Yes, 925 sterling silver is generally hypoallergenic and suitable for most people with sensitive skin. However, it contains a small amount of other metals, so reactions can vary in rare cases

How do I care for my jewelry?
Keep your silver dry, avoid chemicals, and store it properly. Clean with a soft cloth to maintain its shine.

Returns & Refunds

Do you accept returns?
Yes, we accept returns within 7 days of delivery. Items must be unused and in original packaging.

Are earrings returnable?
For hygiene reasons, earrings are non-returnable.

Necklace Sizes

What length should I choose?
Necklace lengths vary depending on your style and preference:

  • 40–45 cm (16–18 inches): Sits around the base of the neck (choker style)
  • 50–55 cm (20–22 inches): Falls just below the collarbone
  • 60 cm+ (24 inches+): Longer, relaxed fit

How do I choose the right bracelet size?
Measure your wrist using a tape measure or string, then add 1–2 cm for a comfortable fit.

  • Small: 6.3–6.7 inches
  • Medium: 7.1–7.5 inches
  • Large: 7.9–8.3 inches

Not sure about your size?
If you're unsure, we recommend choosing a slightly larger size or contacting us for assistance.

Our jewelry is designed for comfort and everyday wear, so finding the right fit is important.

Who pays for return shipping?
Customers are responsible for return shipping costs.

What if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 48 hours and we will resolve the issue.

Payments & Security

What payment methods do you accept?
We accept all major credit/debit cards and secure payment methods available at checkout.

Is my payment secure?
Yes, all transactions are encrypted and processed securely.

Contact

How can I contact you?
You can contact us anytime through our website or sales@yassineandco.com, and we will respond as soon as possible.